Refund policy

We want you to love what you order. If something isn't right, here's how returns and refunds work.

Change of Mind Returns
You have 14 days from the day you receive your item to request a return if you've simply changed your mind. To be eligible, the item must be unused, in its original condition, and in its original packaging. Contact us at support@nurturebound.com to start a return — please don't send items back before reaching out, as unrequested returns may not be accepted.

Because of how our products are sourced and shipped, we may not always ask you to send the item back to receive your refund — in some cases, we'll process a refund or send a replacement based on your description and photos instead, to save you the cost and hassle of return shipping.

You can always contact us for any return question at support@nurturebound.com

Faulty, Damaged, or Incorrect Items
If your item arrives defective, damaged, or isn't what you ordered, contact us at [support@nurturebound.com] within 14 days of delivery with a description and photos. This applies regardless of packaging or tags — a genuine fault is always covered. We'll arrange a replacement or full refund.

Non-Returnable Items
We can't accept returns on perishable goods, personalized or custom items, or items marked as final sale — except where the item is faulty, damaged, or not as described, in which case the protections above still apply.

Refunds
Once your return or claim is approved, refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show it. If you haven't seen your refund after 15 business days, contact us at  support@nurturebound.com

Your Legal Rights
Nothing in this policy limits or replaces any rights you have under the consumer protection laws of your country of residence, including any that provide stronger protections than stated here.